Support

When you have registered your account you can connect to our servers using a usenet client (reader). Some examples are Grabit, Newsleecher, Alt.Binz and Sabnzbd, many more are available. You can setup your reader using the settings on this page (below).

If you get a 502 error please try to find the full error message:

502 – access denied
This error means you are using a wrong username or password. Please note that your username and password are case-sensitive. You can use the same username and password that you use to login on our website. If you cannot remember your password you can reset it using the password forgotten function at the login page on our website. If you have just (re)activated your account then please also note that it can take up 60 minutes for an inactive account to become active again on all servers.

502 – hit connection limit
You are trying to make more connections to our system than are allowed within your account. Please check the serversettings in your reader. Also please make sure there is no other program or computer that is using connections from your account.

To prevent spam we have disabled posting for all accounts. If you would like to have this function enabled just send an email to our support department and we’ll activate it for you.

If you are not satisfied with our service, we try to work with you to get everything working to your satisfaction. If for some reason things don’t work as promised, we will issue a refund.

There are a few common reasons for slower speeds:

• You are not using all connections. Please setup your reader to use all connections available to your type of account for the best speed.
• If you share the connections, which we allow you to do, you will effectively share the speed as well.
• It will never go faster than the maximum speed your internet connection can handle.

We log for maintenance purposes. We do not store personal information.

It happens sometimes. Unfortunately, our member system does not support upgrading your account. If you want to upgrade, please send us an email and we will help you upgrade your subscription.

We have a dedicated support team that is available to you every day. Don’t hesitate to send us an email if you have any questions. Please make sure that our address support@support.xennews.com is whitelisted and isn’t in your spam list.